Legal

Delete Your Account

Last updated: 5 October 2026

This page explains how to delete your account with The Tracking Co (Pty) Ltd ("TTC"). It applies to the account you use to sign in to our iOS and Android tracking apps and to our web tracking platform — they are the same account.

How to ask for your account to be deleted

Email info@thetrackingco.co.za with the subject "Account deletion request" and we will delete your account. Please include:

  • Your name
  • The email address or username you sign in with

Send it from the email address linked to your account if you can, so we can confirm the request is yours. We will reply to confirm once your account has been deleted.

What gets deleted

  • Your login for the apps and the web platform
  • Your account profile and contact details
  • The vehicle location history and trip data on your account
  • Your alert settings, geofences and the push-notification tokens for your devices

What we are required to keep

Some records, such as invoices and payment records, have to be kept for a period to meet South African tax and legal obligations. These are kept only for as long as the law requires and are then deleted, as set out in our Privacy Policy.

Good to know

  • Uninstalling the app does not delete your account. Your account stays active until you ask us to delete it.
  • Deleting your account stops tracking. Your vehicles will no longer be visible in the app or on the platform.
  • The hardware stays yours. You own your tracking device, and there is no cancellation fee.

Questions

For anything else about your personal information, see our Privacy Policy and POPIA pages, or contact our Information Officer:
info@thetrackingco.co.za
021 330 5408